FREQUENTLY ASKED QUESTIONS

CUSTOM ORDERS

The Total Table appreciates the opportunity to work with you to provide custom linens for your next event. We have a vast fabric library and can manufacture linens in any size you need.

CUSTOM/SPECIAL ORDERS: All custom or special orders require a non-refundable 50% pre-payment and final payment. A sign-off signature on your invoice is required in order to process your order. Upon receipt of your signed order and deposit you are responsible for 100% of your invoice and no cancellations or refunds are permitted.

We schedule the delivery/shipment of your order to arrive 1-2 days prior to your event. Delivery fees include one delivery and one pick up. Late night and holiday charges apply to any scheduled deliveries or pickups after 6pm and/or during weekends and holidays. Shipping fees are the prevailing UPS ground rate.

We cannot be responsible for delays or mishandling caused by UPS or Fed Ex or any natural causes that prevent timely delivery of your shipment.

Pick up and returns at our Paoli location are available Monday – Friday 9am-5pm.

The Total Table, 26 Industrial Blvd. Paoli, Pa l9301

PAYMENT POLICY

The Total Table requires a signed Rental Agreement and Credit Card Authorization form on file for all orders. We accept all major credit cards and company checks for payment of rentals. All COD orders must be paid in full prior to shipment either charged to the credit card on file or paid upon delivery. Company and personal checks are accepted however a valid credit card must be on file for security and lost and damaged linens.

All forms may be downloaded from this site under the Form icon.

RETURN POLICY FOR DELIVERIES AND SHIPPING

 All linens are rented on a per event basis. The linens are to be available for Total Table/UPS pick up on the next business day after your event. Additional rental charges will apply for late returns for each day the linens are late.

We provide laundry bags upon delivery for your convenience in storing linens for pick up.

We provide UPS return labels for all UPS shipped linens. We request that your keep the original box for return shipment for smaller orders. Duffle bags tagged with return labels will be provided for larger orders.

The number of return shipping labels sent to you is based upon the quantity of linens shipped out. We are happy to provide additional labels should you request them for an additional charge. If you lose the return labels please call the office for replacements. There is no charge for replacement if the original labels are not used.

All linens are inspected and counted either on site or upon arrival at our warehouse. Damages include but are not limited to: burns, rips, mold and excessive wax all resulting in linen that is in an un-rentable condition according to our quality standards. You will be notified of all shortages and damages. Missing and damaged linen will be charged to your account/credit card on file.

 Helpful hints:

Protect the linen from dripping candle wax to avoid burns and paraffin stain.

Do not open boxes with box cutters to avoid slicing the linen.

Shake all food and debris from linens after use to avoid mold

Do not roll linens into giant snowball to avoid mold.

Air dry wet or damp linens to avoid mold.

Do not pack linens in solid trash bags to avoid having them thrown out.

Do not seal linens in plastic bags to avoid mold.

Do not use sparklers to avoid burns.

Count all linens prior to pick up or shipment to avoid loss.

REVISIONS

Changes to standard orders can be made at any time up to 3 business days before the scheduled delivery/ship date. Full or partial cancellations or reductions after that time will not be permitted without incurring a restocking fee as the entire order will have been reserved and packed for delivery/shipment. Additions may be added at any time although they may be invoiced and shipped separately. If the additional order requires expedited shipping, additional charges may be incurred.

CANCELLATIONS

All cancellations and substitutions must be made in writing 3 days in advance of the scheduled delivery or ship date on your invoice. Cancellations after that time will incur a 50% cancellation fee. You must receive a cancellation copy to verify that your cancellation has been received by us and your ordered was cancelled.
Please feel free to call to verify that we have received your cancellation if you do not receive an acknowledgement within 1 hour of your cancellation fax.
All custom or special orders require a non-refundable 50% prepayment and final payment in addition to a sign-off signature on your invoice in order to process your order. Upon receipt of your signed order and deposit you are responsible for 100% of that invoice and no cancellations are permitted.