FAQ

Click below to see information about each type of question.

 

Rental Policy

We are the premier specialty linen rental company in Philadelphia and are happy to provide linens for your special event.  We pride ourselves in the selection and quality of our tablecloths.

The linens you have ordered for your event have been placed on hold for you.  Your deposit is to hold the style and quantity you have requested and is non-refundable.  Any additions to your order will be based upon availability.

All linens are rented on a per event basis.  Your linens will be ready for you two days prior to your event and must be returned the Monday after a weekend event or within two days of a weekday event.  Linens returned past their due date will be charged an additional rental rate for each additional day.

You are responsible for all loss and damages to the linens.  Please count and inspect all linens prior to their return and shake all debris from the tablecloths.  Sparklers, candles and sterno are the largest cause of burn marks and damages which result in a replacement charge.  Linens should not be placed in plastic bags or packed damp/wet as they will mildew and permanently damage the linens resulting in a replacement charge.

A 4% damage fee has been added to your order to cover incidental damages. This damage waiver does not cover mold/mildew , acts of negligence or missing linens.

The replacement charge is three times the rental charge of the individual item in addition to the rental charge of that item.

Please count and inspect your linens prior to their return and notify us of any loss or damage promptly.

You have signed a credit card form as security for the return of the linens and have agreed that all damages not covered by the damage waiver will be charged to your card.  Any damaged linens become your property and must be picked up within one week after your event or they will be discarded.

 

Order Placement

The Total Table appreciates the opportunity to provide linens for your next event. Please carefully read the following rental terms and conditions to insure a pleasant experience.

Our office hours are Monday-Friday 9:00am-5:00pm EST.

If you have a linen emergency after hours please email debbie@totaltable.com.

Three easy ways to contact us to place your order or make an inquiry.

PHONE: 610-651-2724
FAX: 610-651-2918
Email: orders@totaltable.com 

To insure that you receive the linens you need we suggest you place your order well in advance. We gladly accept last minute orders and every effort will be made to fulfill these orders as requested.

CONFIRMATIONS

All orders will be confirmed via fax or e-mail. It is the customer’s responsibility to review your confirming invoice as your order will be packed according to that invoice. The Total Table is not responsible for ordering errors on the part of the customer such as incorrect date of use, color, size or quantity.

Email: orders@totaltable.com

CUSTOM ORDERS

We have a vast fabric inventory and can manufacture linens in any size you need.

CUSTOM/SPECIAL ORDERS: All custom or special orders require a non-refundable 50% pre-payment and final payment prior to delivery.

A sign-off signature on your invoice is required in order to process your order. Upon receipt of your signed order and deposit you are responsible for 100% of your invoice and no cancellations or refunds are permitted.

Delivery & Shipping

We schedule the delivery/shipment of your order to arrive 1-2 days prior to your event. Delivery fees include one delivery and one pick up. Late night and holiday charges apply to all scheduled deliveries or pickups after 6pm and/or during weekends and holidays. Shipping fees are the prevailing UPS ground rate.

We cannot be responsible for delays or mishandling caused by UPS or Fed Ex or any natural causes that prevent timely delivery of your shipment.

Pick up and returns at our Paoli location are available Monday – Friday 9am-5pm.

The Total Table
26 Industrial Blvd.
Paoli, Pa 19301
610-651-2724

PAYMENT POLICY

The Total Table requires a signed Rental Agreement and Credit Card Authorization form on file for all orders. We accept all major credit cards and company checks for payment of rentals. All COD orders must be paid in full prior to shipment either charged to the credit card on file or paid upon delivery. Company and personal checks are accepted with approved credit on file. A valid credit card is required to be on file for security for lost and damaged linens for all rental orders.

 

RETURN POLICY FOR DELIVERIES AND SHIPPING

All linens are rented on a per event basis. The linens are to be available for Total Table/UPS pick up on the next business day after your event. Additional rental charges will apply for late returns for each day the linens are late.
We provide laundry bags for your convenience to store linens for pick up.

We provide UPS return labels for all UPS shipped linens. We request that you keep the original box for return shipment for smaller orders. Shipping bags tagged with UPS return labels will be provided for larger orders.

The number of return shipping labels sent to you is based upon the quantity of linens shipped out. We are happy to provide additional labels should you request them for an additional charge. If you lose the return labels, please call the office for replacements. There is no charge for replacements if the original labels are not used.

Lost & Damaged

All linens are inspected and counted either on site or upon arrival at our warehouse. Damages include but are not limited to: burns, rips, mold and excessive wax resulting in linen that is in an un-rentable condition according to our quality standards. You will be notified of all shortages and damages. Missing and damaged linen will be charged to your account/credit card on file.

We want our linens back but sometimes they do not find their way home.

We want our linens back unharmed but sometimes they had too good of a time at the party.

We apply a non refundable 4% damage fee on each linen order. The fee covers the accidental damage on a linen.  This fee does not cover damage that is due to negligence and it does not cover missing linens.

Here are some helpful hints to avoid losing and ruining linens and having to pay for the loss or damage after the party is over.

Protect all linen from dripping candle wax to avoid burns and paraffin stains.

Do Not open boxes with box cutters to avoid slicing the linen.

Shake all food and debris from linens after use before packing in bags or boxes to avoid mold.

Do not roll linens into giant balls – this creates mold in the center.

Do not pack linens in solid black trash bags to avoid having them tossed out with the trash in the other black bags.

Air dry all wet or damp linens before packing to avoid mold.

Do not seal linens in any kind of plastic bags to avoid mold.

REVISIONS

Changes to standard orders can be made at any time up to 3 business days before the scheduled delivery/ship date. Full or partial cancellations or reductions after that time will not be permitted without incurring a restocking fee. Additions to your order may be added at any time although they may be invoiced and shipped separately. If the additional order requires expedited shipping, additional charges may be incurred.

CANCELLATIONS

All cancellations and substitutions must be made in writing 3 days in advance of the scheduled delivery or ship date on your invoice. Cancellations after that time will incur a 50% cancellation fee. You must receive a cancellation copy to verify that your cancellation has been received by us and your ordered was cancelled.

Please feel free to call to verify that we have received your cancellation if you do not receive an acknowledgement within 1 hour of your cancellation fax.

All custom or special orders require a non-refundable 50% prepayment and final payment in addition to a sign-off signature on your invoice in order to process your order. Upon receipt of your signed order and deposit you are responsible for 100% of that invoice and no cancellations are permitted.

 

For revisions and cancellations, please email us orders@totaltable.com.